Principle Auto
  • 14-Jun-2019 (CST)
  • Volvo of San Antonio
  • San Antonio, TX, USA
  • Full Time

Health, Dental, Life, Short Term & Long Term Disability Insurance, Paid Vacation and Paid Flex Days, 401k with employer contribution, Tuition Reimbursement

Principle Auto

Parts Counter Associate- Volvo of San Antonio

Who We Are

Principle Auto was founded on the desire to change the auto industry. Our purpose is to be a trusted, caring friend helping people move through life in a sustainable way. We are in the business of building relationships and we want to ensure that we are there for our guests throughout their journey.

Our Values are our Guiding Principles

  • Great People- We are dedicated to our customers, both internal and external, to our work, and to each other.
  • Unparalleled Service- We are proactive in our work. We aim to prevent fires instead of having to put them out. We strive to have a servant's heart, and to be selfless in our conduct.
  • Integrity- We are accountable to each other to do what is right. We keep our commitments.
  • Defining Excellence- We make our colleagues better. We set each other up for success. We prioritize our work and deliverables in order to meet high yet reasonable expectations
  • Enthusiasm- We aim to have fun every day. If it's not fun, we find a way to make it so. We are open to new ideas and ways of thinking.

Volvo of San Antonio is seeking an experienced Automotive Parts Counter Professional to join our industry leading team. The parts counter professional is a front line representative for the dealership in the parts department and must represent the dealership in a professional, friendly manner at all times when assisting customers and technicians. The parts associate will be the subject matter expert related to various parts related questions for the dealership. 

Responsibilities of the Parts Counter Professional:

  • Greet customers immediately once they walk up to the parts department.
  • Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
  • Answers phone calls promptly, providing price quotes and other information.
  • Ability to communicate customer's interests, needs and requests to management and sales personnel.
  • Pulls and fills orders from stock; then replenishes inventory daily.
  • Follows up on back-ordered parts.
  • Ensures all internal requests for parts are billed on service repair order.
  • Receives payment from retail customers or obtains credit authorization.
  • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
  • Keeps current on new products and product updates.

Qualifications of the Parts Counter Professional:

  • 3-5 years of parts experience
  • ADP/CDK experience a plus
  • Flexibility of work hours
  • Provide exceptional customer service and teamwork with fellow associates
  • Always conduct yourself ethically and treat each customer and fellow associates with respect.
  • A high attention to detail combined with the ability to work quickly.
  • Enthusiastic presence and ability to smile constantly while with customers.
  • Ask yourself everyday: "If I were a customer, what would I want?" Then do your best to provide that kind of solution for your customer at every opportunity.

Who your customers are and how this role delivers

Your external customers are our clients, prospects and business community members. Your internal customers will be Principle Auto associates, our vendors and contractors. You'll provide value by treating all customers with the highest sense of integrity, honesty and respect.

About Our People

We recruit and hire the top talent in the industry. We invest in our people through dozens of training programs offered internally and externally. Principle Auto understands the importance of taking care of its associates and maintaining the unique culture that fosters exceptional care for our guests. 

Principle Auto
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