Principle Auto
  • 07-Feb-2019 to 08-Apr-2019 (CST)
  • Sales
  • San Antonio, TX, USA
  • Full Time

Health, Dental, Life, Short Term & Long Term Disability Insurance, Paid Vacation and Paid Flex Days, 401k with employer contribution, Tuition Reimbursement


Principle Auto

Parts Counter Associate- BMW of San Antonio

Who You Are

BMW of San Antonio is looking for an energetic and engaging Parts Associate to join our team. As a member of our parts team you are an outgoing self-start with a passion for engaging with people. You perform well with metrics and a set goal that helps push you to achieve more. You have a demonstrated ability to creatively problem solve a customer's needs, and make recommendations based off their expressed interests. You have a dedication to providing unparalleled customer service within a retail environment. As a member of our team you will be provided with all the training, including technical and software training, required to perform the job and ensure your success.

Who We Are

Principle Auto was founded on the desire to change the auto industry. Our purpose is to be a trusted, caring friend helping people move through life in a sustainable way. We are in the business of building relationships and we want to ensure that we are there for our guests throughout their journey.

Our Values are our Guiding Principles

  • Great People- We are dedicated to our customers, both internal and external, to our work, and to each other.
  • Unparalleled Service- We are proactive in our work. We aim to prevent fires instead of having to put them out. We strive to have a servant's heart, and to be selfless in our conduct.
  • Integrity- We are accountable to each other to do what is right. We keep our commitments.
  • Defining Excellence- We make our colleagues better. We set each other up for success. We prioritize our work and deliverables in order to meet high yet reasonable expectations
  • Enthusiasm- We aim to have fun every day. If it's not fun, we find a way to make it so. We are open to new ideas and ways of thinking.

Who your customers are and how this role delivers:

Your external customers are our clients, prospects and business community members. Your internal customers will be Principle Auto associates, our vendors and contractors. You'll provide value by treating all customers with the highest sense of integrity, honesty and respect. You will work in partnership with the following associates to ensure their success:

  • Fixed Operations Director: Our Fixed Operations Director is a hardworking, driven manager who truly cares about the development of the associates he manages. The fixed operations director is responsible for the strategic vision and initiatives of the service department including service managers, advisors, technicians and support staff.
  • BMW Parts Director: Our Parts Director is a dynamic, engaging and outgoing manager with a wide range of experience working within a service department. The Parts Director directly oversees all parts staff, inventory and sales and provides strategic goals and oversight to achieve departmental goals.

Responsibilities of the Parts Counter Professional:

As one of our Parts Associates you will join a strong team of professionals who support our retail customers, wholesale customers and internal staff. Key responsibilities include:

  • Greet customers immediately once they walk up to the parts department.
  • Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
  • Answers phone calls promptly, providing price quotes and other information.
  • Ability to communicate customer's interests, needs and requests to management and sales personnel.
  • Pulls and fills orders from stock; then replenishes inventory daily.
  • Follows up on back-ordered parts.
  • Ensures all internal requests for parts are billed on service repair order.
  • Receives payment from retail customers or obtains credit authorization.
  • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
  • Keeps current on new products and product updates.

Qualifications of the Parts Counter Professional:

  • 3-5 years of parts experience
  • ADP/CDK experience a plus
  • Flexibility of work hours
  • Provide exceptional customer service and teamwork with fellow associates
  • Always conduct yourself ethically and treat each customer and fellow associates with respect.
  • A high attention to detail combined with the ability to work quickly.
  • Enthusiastic presence and ability to smile constantly while with customers.
  • Ask yourself everyday: "If I were a customer, what would I want?" Then do your best to provide that kind of solution for your customer at every opportunity.

Who your customers are and how this role delivers

Your external customers are our clients, prospects and business community members. Your internal customers will be Principle Auto associates, our vendors and contractors. You'll provide value by treating all customers with the highest sense of integrity, honesty and respect.

About Our People

We recruit and hire the top talent in the industry. We invest in our people through dozens of training programs offered internally and externally. Principle Auto understands the importance of taking care of its associates and maintaining the unique culture that fosters exceptional care for our guests. 

 

Principle Auto
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